Instead, hundreds of thousands of people in public service jobs believe that they’re paying their way to loan cancellation only to discover at some point in the process that they don’t qualify for one technical reason or another.

“It’s outrageous,” said Barmak Nassirian, vice president for higher education policy at Veterans Education Success. “Borrowers have to get a PhD in repayment plans to understand it.”

Read the full story at CNBC here.